Shipping Policy

Where we ship, what it costs, how long it takes, and how to follow your parcel.

Last updated: September 9, 2026

Where we ship

United States, Canada, and Australia. All prices and shipping charges are in US dollars. We do not offer local pickup.

What it costs

• Flat rate: $4.95 per order
• Free shipping: on orders of $50 or more

Your shipping cost is shown at checkout before you pay.

How long it takes

Your order arrives within 5 to 14 business days of the day you place it, roughly 1 to 3 weeks. That total has two stages:

• Processing: 1 to 3 business days. Payment confirmation, a quality check, and packing.
• Transit: 4 to 11 business days. The time with the carrier once we hand the parcel over.

Business days are Monday to Friday, excluding public holidays. These are good-faith estimates rather than guarantees, since final delivery depends on the carrier.

Busy times of year

The estimates above cover normal conditions. Around Black Friday, Christmas, and other peak periods, and during events outside anyone's control such as severe weather or a carrier disruption, delivery can run a few days longer. If we know your order is affected, we will tell you.

Tracking

You get a confirmation email when you order and a tracking number once your order ships. Tracking can take a day or two to start updating after that email. If nothing has appeared within 3 business days, email service@hitmyneed.com and we will chase it.

Delays

Carrier backlogs, weather, and peak seasons can slow a parcel down. If yours is running past 14 business days, email us. We reply within 1 to 2 business days and will track it down.

Duties and taxes

• United States: where sales tax applies, it is calculated and shown at checkout. Nothing extra is collected at delivery.
• Canada: duties and taxes are included at checkout, so nothing extra is collected at delivery.
• Australia: any applicable taxes are shown at checkout.

If it arrives damaged, faulty, or wrong

Tell us within 7 days of delivery. Email service@hitmyneed.com with your order number and a photo of the problem. We send a replacement or a refund and cover the return shipping. Full terms are in the Refund and Return Policy.

Lost parcels

If tracking stops or the parcel never arrives, email us. We will trace it with the carrier and send a replacement or a full refund.

Changing or cancelling an order

You can cancel within 24 hours of ordering, or before it ships, whichever comes first. We pack quickly, so contact us as soon as you can. If it has already shipped, you can still return it under the 30-day policy.

Wrong address at checkout

Check your address before you pay. We can correct it while the order is still with us. Once it ships we cannot reroute it, and we cannot refund orders sent to an address entered incorrectly.

Secure checkout

Checkout runs over an encrypted HTTPS connection. We accept major credit and debit cards, and PayPal. Payments are processed by our payment providers, and our store never sees or stores your full card number.

Contact

Email: service@hitmyneed.com
Phone: (954) 994-1399
HitMyNeed is operated by ALP Digital Marketing LTD, 5405 NW 102nd Ave #219, Sunrise, FL 33351, United States.