FAQ

1. Is an account necessary to place an order?
No, you can place an order as a guest. However, having an account with us comes with benefits:
- Quick checkout process
- Easy access to order status and history
- Updates on new releases and special promotions

2. What payment methods are accepted?
We accept all major credit cards (VISA, Mastercard, Discover, AMEX) and PayPal payments.

3. How secure is my online order?
Your online purchase using a credit card is securely processed through a SSL encrypted web page. All information is sent directly to our credit card provider's network for authorization and approval. Your credit card details are not stored on our servers.

4. Are there any exchange rates?
All transactions are conducted in US Dollars. If your credit card uses a different currency, the order total will be calculated based on the daily exchange rate when your card issuer processes the transaction.

5. How can I enter my shipping address?
To ensure proper processing, please enter your address using the English input method and include only English characters and punctuation. If your address contains non-English letters, please use similar English characters (e.g., "?" to "c").

6. Can I modify my shipping address after placing an order?
Unfortunately, once your order has been processed or shipped, we cannot revise the shipping address. Please ensure that you provide your residential address instead of a vacation address, as we are unaware of the duration the destination's customs department may hold the package.

7. What is the shipping duration, and how can I track my package?
The delivery time depends on your chosen shipping option. Once your order has been shipped, we will email you the tracking number and tracking website. Please note that we are not responsible for delays caused by the customs department in your country.

8. What should I do if I have missing items in my order?
If you're missing items from your order, please contact us immediately at Service@hitmyneed.com. Feel free to reach out to us for any inquiries, issues, or collaboration opportunities. We commit to responding to you within 48 hours.