Frequently Asked Questions

Ordering

Do I need an account to order?
No. You can check out as a guest. An account saves your details and shows your order history.

What payment methods do you accept?
Major credit and debit cards, and PayPal. Checkout runs over an encrypted HTTPS connection, payments are processed by our payment providers, and our store never sees or stores your full card number.

Can I change or cancel my order?
Yes, within 24 hours of ordering or before it ships, whichever comes first. Email service@hitmyneed.com with your order number. Once it ships it cannot be cancelled, but you can still return it.

I entered the wrong shipping address.
Tell us straight away. We can correct it while the order is still with us. Once it ships we cannot reroute it.

Shipping

What does shipping cost?
A flat $4.95 per order, and free on orders of $50 or more. The cost is shown at checkout before you pay.

How long will my order take?
Within 5 to 14 business days from the day you order, roughly 1 to 3 weeks. That is 1 to 3 business days for us to pack and dispatch it, and 4 to 11 business days with the carrier.

Does that change at busy times of year?
It can. Those are normal-period estimates. Around Black Friday, Christmas, and other peak periods, delivery can run a few days longer.

Where do you ship?
United States, Canada, and Australia. All prices are in US dollars.

How do I track my order?
You get a confirmation email when you order and a tracking number once it ships. Tracking can take a day or two to start updating. If nothing appears within 3 business days, email us and we will chase it.

Will I be charged customs or import fees?
For US orders, no. For Canada, duties and taxes are included at checkout, so nothing extra is collected at delivery. For Australia, any applicable taxes are shown at checkout.

Returns and refunds

What is your return policy?
30 days from the delivery date. The item needs to be unused and in its original packaging with the accessories, and you need your order number. Full terms are in the Refund and Return Policy.

Can I return something that was on sale?
Yes. Every item comes back on the same terms, whatever you paid for it.

Who pays for return shipping?
If you changed your mind, you do. If the item arrived defective, damaged, or wrong, we do, and we refund the full amount including the original shipping.

Is there a restocking fee?
No.

How long does a refund take?
We inspect the return and issue the refund within 1 to 2 business days of it reaching us, to your original payment method. Your bank may take a few days more to post it.

Something arrived damaged or faulty.
Email service@hitmyneed.com within 7 days of delivery with your order number and clear photos of the item and its packaging. We send a replacement or a full refund and cover the return shipping.

Something is missing from my order.
Email us with your order number and what is missing. We send it or refund it.

Still need us?

Email service@hitmyneed.com or call (954) 994-1399. We reply within 1 to 2 business days.