Return and Refund Policy

We want to ensure your satisfaction with every purchase. Please review our return and refund policy to understand how we handle returns, exchanges, and refunds.

30-Day Return Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition as received—unworn, unused, with tags, and in its original packaging. A valid receipt or proof of purchase is required.

Initiating a Return

To begin the return process, please contact us at Service@hitmyneed.com. We will provide you with a return shipping label and detailed instructions on where and how to send your package. Items sent without prior return authorization will not be accepted.

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and resolve it.

Exceptions/Non-Returnable Items

Certain items cannot be returned, including perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care goods (e.g., beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. Feel free to reach out if you have any concerns about the eligibility of your specific item for return.

Exchanges

For a quick exchange, we recommend returning the item you have. Once the return is accepted, make a separate purchase for the new item to ensure you get what you want promptly.

Refunds

Once we receive and inspect your return, we will notify you of the approval status for the refund. If approved, the refund will be automatically processed using your original payment method. Please note that it may take some time for your bank or credit card company to complete the refund process and post it to your account.

For any questions or concerns regarding returns, feel free to contact us at Service@hitmyneed.com.